I woke up today thinking I got the shaft in a huge way from MTurk. Huge. BUT I found out one thing today, if you have a problem, start writing emails. I completed a very large batch of HITS yesterday for Smartsheet.com, and woke up today to find all of them rejected. I was positive I'd followed the directions to the letter, so needless to say I was very upset.
It wasn't just the money, which the amount for MTurk is kind of a lot. But my credibility rating fell through the floor, limiting what work I can do. I was furious, I felt scammed.
Here's what I learned today. Smartsheet.com has it's own clients, and the clients of them is who approves or rejects work. Thankfully, when made aware of a problem, Smartsheet.com DOES go above and beyond to rectify the issue. They worked with me and their client to come to a peaceful resolution, I am very impressed.
Although once work is rejected, it's stuck with no way to unreject, I was paid for my work with a nice bonus. All within a couple hours of firing off that first email. I'll say I was given enough of a bonus to keep me happy, as it will make up for the lost work for a little while. I have a large amount of HITS outstanding for another requestor I work with daily, so in time my rating will come back up to an acceptable level. I feel I've been compensated in the meantime.
So, in short, THANK YOU Smartsheet.com for taking the time to work this out. I was very impressed with the communication, and obviously happy with the end result. I'd be happier if my approval status was back up to par, but like I said, I think we came to a fair resolution. It's nice to find integrity on MTurk!